TERMS & CONDITIONS

Terms and Conditions for Bridemode (trading name of Nerla LTD, Company Number: 13513839)

Where to find information about us and our products

You can find everything you need to know about us, Bridemode, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.

These terms and conditions do not apply to the sale of Bridemode e-Gift Cards.

We only accept orders when we've checked them

We will contact you to acknowledge that we've received your order and to confirm that we have accepted it.

Sometimes we reject orders;

Sometimes we reject orders, for example, because:

→ a product is unexpectedly out of stock or unavailable; → your order is flagged as unusual or susceptible to fraud using our security software; → we believe (in our absolute discretion) that you are reselling our products without our express written approval; → your billing information is incorrect or unverified; → the product was mispriced by us; or → for any other errors or mistakes in our website information.

When we reject an order, we let you know as soon as possible by email and refund any sums you have paid.

We charge you when you order

You will own your product once we have received payment in full.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as a fire or flood at our warehouse, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can submit an enquiry to our customer service team, to end the contract and receive a refund for any products you have paid for, but not received.

Products can vary slightly from their pictures.

We do not offer promotional discount codes.

Your legal right to change your mind.

For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions which are set out below.

When you can't change your mind.

You can't change your mind about an order after the deadline for changing your mind.

If you change your mind about a product, you must let us know no later than 30 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know.

Please email [email protected]

For help with returns, please visit the Refunds & Returns Page.

You're responsible for returning the correct products to us.

We're not responsible for any items that you send to us by mistake. If we can locate any such items, which isn’t always possible, and you want them returning to you, we may ask you to pay the standard delivery cost.

We reduce your refund if you have used or damaged a product, please see our Refunds and Returns Page.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.

Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

We can change products and these terms

Changes we can always make.

We can always change a product or these terms:

→ to reflect changes in relevant laws and regulatory requirements, for example, to reflect changes in product packaging or health and safety laws; → to make minor technical adjustments and improvements. These are changes that don't affect your use of the product; or → to change the way the terms are drafting to make them fairer or clearer to you.

Changes we can only make if we give you notice and an option to terminate.

We can also make other more material changes to the product or these terms, but if we do so we'll notify you by email and you can then contact our customer service team by submitting an enquiry, to our to end the contract before the change takes effect and receive a refund for any products you've paid for but not received.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

→ we have to withdraw the product(s) you have ordered for any reason, including as a result of a product recall; → you don't make any payment to us when it's due and you still don't make payment (and/or supply any additional information we request) within 5 working days of us contacting you reminding you that payment is due; → you don't, within a reasonable time of us asking for it, provide us with information that we need to provide the product, for example, the delivery address.

We don't compensate you for all losses caused by us or our products

Complaints

Please email [email protected] if you are not happy with anything regarding your order.